Marshal Tools
Value Added Services

At Marshal Tools we view value added services as creating an ecosystem between us, our customers and the end users. Our ecosystem generates benefits for each level by providing support and resources. Our top priority is customer experience and satisfaction which is so much more than just using a product. The experience behind purchasing a product and providing you with comprehensive information is vital to us.

Experience

The Marshal Tools and Tolsen Tools brands have a total of 150 years’ experience in the hardware and tools industry. You can rest assured knowing that years of customer feedback, product and market research has shaped the brands into what they are today and continue to evolve to our customers’ needs.
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Stand Concepts

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We know appearance plays a huge role in showcasing our products in the best light. Marshal Tools provides retailers with captivating and practical product stands and point-of-sale (POS) displays. The POS displays act as a silent salesman for our customers. We also provide you with concept stand visuals so you know exactly what your stand will look like in store.

Online Ordering System

We have just launched our new online ordering system which we had developed for the sole purpose of building a platform that was customer friendly. This is not only a tool to place orders but allows the user to manage their experience with Marshal Tools. Customers will be able to streamline queries, view their account, track their orders, check pricing and view stock with pictures. (Add Webpro Screenshot/graphic on how to use the portal)
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Personalized Advertising Service

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At Marshal we understand the importance of marketing so we offer a personalised advertising service to our customers. If you need personalised adverts, in store specials and event invites we have a marketing team that is ready to assist you. Our experienced sales team will assist you in determining your key lines to advertise.

Branding Support

If you have a blank space in your store, we are ready to help you colour it in. We construct the window and store signage that you need through creative discussions between you and our marketing team.
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Social Media Collaborative Marketing

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In the digital age that we live in social media plays an integral role in how customers view products and services. Our marketing team are on hand to create social media content for all your needs, from events to in-store specials we are able to integrate your brand and the Marshal brands across Facebook, LinkedIn and Instagram.

Staff Training

Marshal Tools provides in store staff training and upskilling on all products while offering added sales techniques which can be used across our ranges. This service ensures your staff has the confidence to sell our products with first-hand knowledge.
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Interactive Demonstration Days

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We create an active sales and learning environment at store demonstration days and events. Our friendly team will assist in answering questions from the end-user and will be noticeable under the Tolsen Gazebo with Marshal and Tolsen banners. We will also provide you with pictures from the event for your social media use.

Stock Delivery

We provide national and cross-border deliveries with experienced fleet services. Our deliveries are quick, efficient and consistent. Our Durban and Cape Town branches offer these regions even speedier deliveries due to accessibility. Look out for new branches coming soon to your area.

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Our Guarantee

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Our product range is both affordable and high quality which we are confident in and provide guarantees on. We take pride in our products undergoing stringent quality checks to always raise the bar to our customers’ expectations. We are always available to take queries from our customers and the end-users to ensure customer satisfaction.